Dealership Network Accessible Feedback Policy
St. Thomas Ford Lincoln (“Company”) is committed to the objectives of the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code.
The Company will continue to provide its goods and services to persons with disabilities consistent with the core principles of independence, dignity, integration and equality of opportunity.
The Company recognizes that it is important for all its customers and suppliers to be able to provide feedback without limitations due to disability or illness. Without limiting any existing form of communication or feedback, members of the public, employees, customers and suppliers are entitled and welcomed to communicate with or provide feedback to the Company in a manner that works with any restrictions they may have due to disability.
The Company welcomes feedback in person, by telephone, in writing, or by e-mail. The Company is open to any other kind of assistive technology, device or methodology, including the use of sign-language interpreters or text to voice/voice to text apps. The Company will cooperate with the person in finding a communication method that works with his or her restrictions.
If ordinary channels of feedback are unsatisfactory, please direct your concern to the dealership's Accessibility Department by phone 519-631-5080.
You can expect to hear back from us within 10 business days.
Accessible Formats and Communication Supports
Company is committed to addressing requests for accessible formats or communication supports in a timely manner that takes into account the person’s accessibility needs due to disability.
When the Company receives a request for accessible formats and/or communication support, the Company, in consultation with the person making the request, will provide appropriate and timely communication supports/accessible formats.
If you have a question about this policy, please contact the dealership's Accessibility Department using the contact information provided above.
Accessible formats of this document are available upon request, please contact the dealership's Accessibility Department using the contact information provided above.